This Privacy Policy explains how Bike Revival processes personal data when people use the website, contact the workshop, request bicycle servicing, or interact with related administrative functions. It applies to general bicycle servicing and repairs carried out from our workshop in France.
This section introduces how personal information, user rights, and support pathways are addressed in the document below.
Use the contact details below for privacy questions, rights requests, or policy-related correspondence.
We process personal data on lawful bases that may include performance of a contract, steps taken at the request of the user before entering a contract, compliance with legal obligations, and our legitimate interests in operating and improving the workshop and website. Where required, we rely on consent for specific cookie or marketing-related processing.
Where the GDPR applies, individuals may request access, rectification, erasure, restriction, portability, or objection, and may withdraw consent where processing is based on consent. A complaint may also be raised with the competent supervisory authority if a person considers that their rights have not been respected.
Depending on the circumstances, a person may have rights to access their data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction or portability. We may need to keep some information where the law requires it or where it is necessary to complete a service record or resolve a dispute.
To exercise a privacy right, a person should send a clear request describing the data or action concerned. We may ask for information needed to verify identity and to understand the request. If a request is complex or involves legal limits, we may explain the outcome and any reason for refusal or partial action.
We retain personal data for the period needed to manage inquiries, appointments, inspections, quotations, repairs, collection records, and related administration. Some records are kept longer where accounting, tax, warranty, dispute handling, or legal obligations require it. When data is no longer needed, it is deleted, anonymized, or archived in a restricted form.
If this policy is updated, the revised version will apply from the date shown or from the time it is posted on the site. We may also take reasonable steps to draw attention to material changes when appropriate, especially where the change affects how personal data is used.
We use personal data to respond to inquiries, arrange appointments, manage bicycle intake, carry out mechanical inspection, prepare and confirm quotes, perform repairs and adjustments, complete quality checks, issue service summaries, process payments, maintain records, send operational notices, and meet legal or accounting obligations. We may also use limited data to maintain site security, prevent misuse, and improve the reliability of our services.
We may share personal data with trusted service providers that support website hosting, communications, technical maintenance, payment processing, or administrative functions. Where a third party processes data on our behalf, it is expected to use the data only for the agreed purpose and to apply appropriate confidentiality and security measures.
We may disclose personal data to public authorities, courts, or other third parties when required by law, to respond to lawful requests, or to protect our rights, customers, staff, or property. We may also share information where necessary to comply with accounting, tax, or record-keeping obligations.
We may collect identification and contact details, bicycle and service information, appointment and intake details, quote and approval records, payment and collection information, and technical data such as device, browser, and usage logs. Where a user submits a service inquiry or requests a seasonal reminder, we process the information needed to respond and manage the request.
We receive data when a user submits a contact form, sends an email, calls, books a workshop visit, or brings a bicycle in for inspection or repair. We also collect limited information automatically through the website, such as basic technical logs and cookie-related data, and we may record service notes created during inspection, quotation, repair, and collection.
We may use strictly necessary cookies to support core site functions, preference cookies to remember settings, and limited analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose, and we do not rely on them to collect more information than is needed for those functions.
We use cookies and similar technologies for site operation, basic analytics, and preference handling. Users can usually block or delete cookies through browser settings, and some browsers allow controls for persistent cookies or tracking features. If cookies are disabled, parts of the site may not function as intended.
